FREE SHIPPING ON ORDERS OVER $125*
Same day shipping on orders rec'd Mon-Sat by 4pm MT.   Need Overnight Shipping? Call us for a quote. 
Order online: crutcheze.com, 24/7 or Order Toll Free: 1-877-871-8989, Mon-Fri, 9am-5pm MT
 


Customer Service

All Zoetic Technologies healthcare products and affiliated partner products sold on the Crutcheze website are of the highest quality and were created to be enjoyed by you or someone very special in your life.  Buying a product from www.Crutcheze.com should be an enjoyable experience.  If you have any questions or concerns at all, please do not hesitate to contact us by e-mail info@crutcheze.com or telephone us at 1-877-871-8989.

Returns

 

Zoetic Technologies will not accept returns without prior authorization.  Returns "must" be returned in their original packaging and in original condition.  Any claim that is not made within 30 days of receiving merchandise deems the sale final.  The customer is responsible for all freight charges incurred.  To return an item, please email a return request to info@crutcheze.com or call 1-877-871-8989 during normal business hours, which are 9:00 am - 5:00 pm MT, Monday through Friday for a return authorization.
  

Out of Stock Items


Even though we are proud to announce that we keep a great variety of products in stock, occasionally certain items can be placed on back order. You will be notified via email if this occurs. If you do not wish to wait for item availability, you may cancel your order. If we do not hear from you in regards to your cancellation before the item is shipped out, we will assume you agreed to the shipment delay.  If we are unable to deliver the item within 30 days, your order will be automatically cancelled and refunds issued. If only part of your order was cancelled, refunds will be issued accordingly for the cancelled item(s).

 

Crutcheze Warranty


We warrant every product we make to be free of manufacturer defects.  Should you have a warranty issue, return the item within 30 days of purchase. We will repair it if possible or replace all valid warranty items.  Normal wear and tear, modifications, alterations, negligence, damage and use for a purpose other than for which it was designed are not covered by Crutcheze warranty.  To return an item for warranty please call 1-877-871-8989 during normal business hours, which are 9:00 am - 5:00 pm MT, Monday through Friday for a return authorization.
 
Nova Warranty
 
If you have questions about Nova Ortho Med products, please contact their support line at 1-800-557-6682 during Nova business hours of 8:00 am - 5:00 pm PT.  Nova's customer service can take care of all requests that may include sending a part, shipping and picking up the warranty item. 

The items that Nova warranties are listed below:
  • Product frames:  Lifetime Warranty
  • Hand brake systems:  5 Year Warranty
  • All other parts:  1 Year Warranty (seat, wheels, hand grips, tips, height adjustment knob and screw, foam backrest, seat clips, dust caps, forks, etc.)

ZOETIC TECHNOLOGIES LLC SHALL NOT BE LIABLE FOR ANY CONSEQUENTIAL OR INCIDENTAL DAMAGES WHATSOEVER.
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